Customers are the most important part of any organization. With over 50,000 companies utilizing SugarCRM to manage their customer relations, you can be sure that this is the right business decision.

SugarCRM is also completely open-source, meaning you won't have to worry about vendor-lock-in.  There's a huge community of people as well as lots of third-party support plugins to help you even better manage your customer base.

SugarCRM Features

Reporting

• Sales Trends
• Marketing Analytics
• Case Reports
• Dashboards
• Customer Profiles

Marketing Automation

• Multi-Channel Campaigns
• Campaign Wizard
• Email Marketing
• Web-to-Lead Forms
• Lead Management
• Marketing Analytics
  

Sales Force Automation

• Opportunity Management
• Contact Management
• Account Management
• Forecasting
• Quotes & Contracts
• Plug-Ins for Microsoft Office
• Mobile Solutions
• Dashboards

Customer Support

• Case Management
• Inbound Email
• Knowledgebase
• Bug Tracking
• Self-Service Portal

Collaboration

• Email Client
• Project Management
• Plug-Ins for Microsoft Office
• Mobile Solutions
• Activity Management

Platform

• Team Management
• Access Control
• Workflow Management
• Layout Editor
• Custom Fields
• Module Builder
• Module Loader
• Homepage Layout
• Dashlets
• Exchange Apps